The VIP Maintenance Program

What VIP includes

VIP is a maintenance membership for your air conditioning. It does two jobs: it puts your system on a schedule of real maintenance visits, and it makes the repairs you still need easier and less expensive to deal with. Every VIP visit is done by a factory-trained technician who knows your system inside and out, and membership includes four benefits:

• Two maintenance visits a year. One of our technicians gives your system a full maintenance visit twice a year, typically in spring and fall.
• Priority scheduling. When you call for service, VIP members get priority on our schedule.
• No overtime fees. If you need us on an evening, a weekend or a holiday, you won't pay overtime fees for the visit.
• 10% off all repairs. When something does need fixing, members save 10% on the repair.

We keep the list short on purpose. These are the benefits that make a difference on the hottest week of the year, and our team will go over current membership pricing when they follow up to finish your signup. Membership runs a year at a time and renews by invoice: each year we send you one, and paying it keeps your membership going for another year. If you decide not to renew, you don't need to do anything; the membership simply ends. You don't have to remember to book your visits, either. Our office schedules both tune-ups and calls you to set them up.

What a VIP visit actually gets you

At each visit, one of our own factory-trained technicians works through the whole system, indoors and out: the coils and filter, the refrigerant level, the electrical components and connections, and the airflow to your rooms. Then they tell you what they found in plain English, including the parts that are fine.

If something needs attention, they show you before any repair starts, explain your options and let you decide. Our technicians are paid hourly, not on commission.

If something fails between visits, call us and your member benefits apply. Our trucks are stocked, so most repairs are finished the same day we're there.

Twice a year, someone who knows air conditioners actually looks at yours, and you hear exactly what they saw. For more detail, see AC maintenance.

Who it's for

VIP makes the most sense for three kinds of homeowners. If you've just had a new system installed, VIP puts its maintenance on a schedule from day one, and skipping maintenance can affect warranty coverage. If your system has a few summers behind it, twice-yearly visits help you spot wear early and hear about it from someone who has actually looked. And if you'd simply rather not think about your air conditioner until you need it, VIP puts the maintenance on a schedule and gives you priority when you do need us.

You don't need to be a current customer to join. New and returning customers are both welcome.

Already a member?

You don't need to call to book your tune-ups; our office will call you to set each one. When you need us for anything else, mention your VIP membership whenever you call or request service, so we can schedule you with priority and apply your discount. Our office is open Monday through Friday, 8 to 5, and we provide emergency service on nights and weekends. After hours, your call goes to our automated on-call system, which our own technicians respond through, and as a member you won't pay overtime fees for that visit.

Questions about your membership or your next maintenance visit? Call (941) 778-0773.

Common questions

How much does VIP cost?
We don't publish prices on the site. Our team will go over current membership pricing when they follow up to finish your signup, or you can call and ask.

How does renewal work? Do I have to cancel?
Membership runs a year at a time and renews by invoice. Paying it keeps you a member for another year. If you decide not to renew, you don't need to do anything; the membership simply ends.

Do I have to call to book my tune-ups?
No. Our office schedules both visits and calls you to set them up.

Is the 10% discount only on parts?
No. VIP members get 10% off all repairs.

Does the 10% apply to plumbing and electrical repairs too?
Yes. VIP members get 10% off all repairs, not just air conditioning.

Does VIP include my generator's maintenance?
VIP's maintenance visits are for your air conditioning, including heat pumps and mini-splits. Your generator's yearly visit is booked separately; see generator maintenance.

Do I have to be an Air & Energy customer already?
No. The form asks whether you're a current customer so we know where to start, and new customers are welcome.

What if my system breaks down between visits?
Call us. Members get priority scheduling, no overtime fees on evenings, weekends and holidays, and 10% off the repair. Here's what a repair visit involves.

I have a heat pump. Does VIP cover it?
Yes. A heat pump is your air conditioner as well as your heater, so it's the system we maintain.

Does VIP cover a ductless mini-split?
Yes. Mini-splits are covered under VIP too. More on ductless mini-splits.

Do you serve my area?
We serve all of Manatee County, Lakewood Ranch including its Sarasota County villages, and the nearby northern Sarasota communities. See the areas we serve.

Ready to join?

Fill in the short form at the top of this page. Our team will follow up by text or phone to finish your signup. If you'd rather talk it through first, call (941) 778-0773.