Last updated: October 2026
Air & Energy, Inc. is a family-owned home services company at 555 6th Avenue West, Bradenton, FL 34205. We provide air conditioning, plumbing, electrical and generator services in Manatee County and nearby communities. This policy explains what information we collect, how we use it and who we share it with when you use our website at airandenergy.biz, call or text us, or contact us another way.
Information you give us. When you request service, ask a question, send a message, contact the owners, join our VIP program, apply for a job or text us, we collect what you enter or tell us. That usually means your name, phone number, email address, service address, the details of your request, how you'd like us to reach you, and anything you write in a message.
Information recorded when you send a form or message. Our website request forms and message panel also record when you sent it and from which page; how you reached our site, such as the ad or link you clicked (including campaign tags and ad click IDs from Google, Facebook or Microsoft); your browser type; a scrambled (hashed) version of your IP address; the result of an automated spam check; and a record of any consent you gave, such as consent to text messages.
Calls and texts. When you call or text us, our phone and messaging systems keep a record of your number, the time, and the content of text messages. Calls to Air & Energy may be recorded. When a call is recorded, this is announced at the start of the call. Calls and messages may be transcribed and processed by automated tools; see "Automated assistant and AI tools" below.
Website use. Like most websites, ours uses analytics and advertising tools that collect information about your visit, such as pages viewed, time on the site, browser and device type, approximate location, and how you arrived. See "Third-Party Services" and "Cookies" below.
Service records. When we work at your home, we keep records of the job, such as the address, equipment, what we found, photos, invoices and payments.
We use your information to respond to your request and set up a visit; send appointment confirmations, on-the-way texts and service updates; do the work, bill for it and take payment; follow up after a visit and answer warranty questions; run our VIP program; review job applications; understand how people use our website and measure our advertising; and protect our forms from spam and abuse. We contact you about promotions only if you've agreed to it. We do not sell, rent or trade your personal information.
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
Service providers and vendors: We share information with companies that help us run the business: text message and email providers (such as Twilio and Resend); payment processors; ServiceTitan, our scheduling, dispatch, billing and call-tracking software; TrueTrades, the platform behind our website forms, message panel and automated assistant, and the AI service providers it uses to transcribe and process calls and messages; Webflow, which hosts our website and some of its forms; analytics and advertising platforms (see Third-Party Services); and our financing partner, Wells Fargo. We share only what they need to provide their service to us.
Advertising partners: The information collected through this website and our services is Air & Energy's business information. We use it to provide and improve our services and to market Air & Energy. We share it with the service providers and advertising partners described in this policy, such as Google, Meta (Facebook), Nextdoor and Vibe, to run and measure our website and advertising.
Manufacturers and warranty registration: We may share equipment ownership and contact information with manufacturers (such as Trane and Kohler) to register equipment warranties on your behalf and to coordinate warranty service when needed.
Legal compliance: We may disclose information when required by law, subpoena, court order, or other legal process; to protect our rights, property, or safety, or that of our customers or others; or to comply with regulatory and licensing obligations.
Business transfers: If Air & Energy is involved in a merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
With your consent: We may share your information for any other purpose with your explicit consent.
If you give us your mobile number and agree to receive texts, for example by checking the box on our text sign-up page or a website form, or by texting us first, we'll send you texts about your service request and appointments. These include confirmations, on-the-way notices, service updates and replies to your questions. Consent to receive texts is optional and is not a condition of service. We don't send marketing texts unless you've separately agreed to receive them.
Message frequency varies based on your service needs. Standard message and data rates from your mobile carrier may apply. Air & Energy does not charge a fee to send or receive messages.
You may opt out of text messages at any time by replying STOP to any message you receive. After opting out, you will receive a final confirmation message. To resubscribe, reply START. For help, reply HELP or contact us at (941) 778-0773.
Mobile phone numbers and consent to receive SMS messages are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with our messaging service providers (such as Twilio) for the purpose of delivering messages on our behalf, and with our service team for the purpose of providing the services you requested. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Standard mobile carriers, including AT&T, T-Mobile, Verizon, and others, are not liable for delayed or undelivered messages.
Outside office hours, calls and text messages may be handled by our automated assistant, an AI tool that takes down your details and passes them to the Air & Energy technician on call or to our office. We also use automated tools to transcribe and summarize calls and messages so our team can follow up accurately. That information is used and shared only as this policy describes, including with the service providers that run these tools for us.
If you'd rather talk with our office, call (941) 778-0773, Monday through Friday, 8 AM to 5 PM.
Our website uses these third-party services, which may collect information about your visit directly: Google Analytics, Google Ads and Google Tag Manager, to understand how the site is used and measure our advertising; Microsoft Clarity, to see how visitors use our pages, such as clicks and scrolling; the Facebook (Meta) Pixel, to measure and reach audiences on Facebook and Instagram; the Nextdoor pixel, to measure and reach audiences on Nextdoor; the Vibe pixel, to measure our advertising; Elfsight, which shows our Google reviews on the site; ServiceTitan call tracking, which shows a tracking phone number so we can tell which page or ad led to a call; TrueTrades, which runs our request forms and message panel; and Wells Fargo, whose privacy policy applies if you apply for financing. Each of these services has its own privacy policy.
Our website and the services above use cookies and similar technologies, small files or identifiers stored in your browser, to keep the site working, understand how it's used, and measure and target our advertising. Cookies from Google, Microsoft, Facebook and Nextdoor may track your activity across other websites. We also use the Vibe pixel to measure our advertising. You can block or delete cookies in your browser settings, though some parts of the site may not work as a result.
Some web browsers and browser extensions transmit "Do Not Track" (DNT) signals or Global Privacy Control (GPC) signals indicating a user's preference not to be tracked across websites. Because there is no industry consensus on how to interpret DNT signals, our website does not currently respond to DNT browser signals.
However, we treat properly transmitted GPC signals as a valid request to opt out of any sale or sharing of personal information for cross-context behavioral advertising, where applicable under your state's privacy law. To make a privacy request yourself, see "How to make a request" below.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:
Customer service records (including names, addresses, phone numbers, email addresses, service history, equipment information, warranty records, and the requests and messages you send us through our website, phone and text) are kept for as long as you're a customer and for at least seven (7) years after the last service, for warranty, tax and business record-keeping purposes.
Marketing contact information is retained until you opt out of communications, after which we maintain a suppression record so we don't contact you again.
Website analytics data collected through Google Analytics, Google Ads, Microsoft Clarity and similar tools is kept according to each platform's own retention settings.
Job application materials are kept only as long as we need them to fill positions, unless you've been hired or have asked us to keep yours on file.
You can ask us to delete your information at any time; see "How to make a request" below. We may need to keep some records, such as invoices and warranty records, where the law requires it.
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS (SSL encrypted). However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
You can opt out of marketing at any time; stop text messages by replying STOP; ask what personal information we hold about you; ask us to correct it; ask us to delete it; and limit interest-based advertising through Google's Ad Settings, Facebook's ad preferences or your browser settings. See "How to make a request" below.
Depending on where you live, you may have additional rights regarding your personal information. We honor these rights for any visitor who requests them, regardless of whether the underlying law strictly applies to Air & Energy.
Florida Residents: Under the Florida Digital Bill of Rights, you may have the right to know what personal information we collect about you, request correction or deletion of that information, opt out of the sale of personal information (we do not sell personal information), and opt out of targeted advertising.
California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the right to know what personal information we collect, request a copy of that information, request correction or deletion, opt out of the sale or sharing of personal information, limit use of sensitive personal information, and not be discriminated against for exercising these rights.
Other States: Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have similar rights. We honor reasonable requests from any state resident.
To exercise any of these rights, follow the steps under "How to make a request" below. We'll confirm your identity before acting on a request and respond within the time the law requires. There is no cost to make a request.
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
To ask for a copy of your information, a correction, or deletion, send us a message through our contact form and say which request you're making, or call (941) 778-0773 during office hours. Include the name, phone number and service address we'd have on file so we can find your records.
We may contact you to confirm it's you before we act on the request. If you've asked us to delete your information, we'll delete what we're able to and tell you about anything we have to keep, such as invoices and warranty records.
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Air & Energy, Inc. 555 6th Avenue West Bradenton, FL 34205 Phone: (941) 778-0773 Email: info@airandenergy.biz
We're real people, and we're happy to talk through any concerns. Call us, email us or use our contact form, and our office will follow up.
