How we price our work

What you'll know, and when

• Before we come out, you can ask us for our hourly rate and the minimum charge for the visit, and if it's a night or weekend call, you'll hear the after-hours rate first.
• Before a repair starts, the technician explains what failed and gives you the expected cost, and nothing gets fixed without your OK.
• Before a replacement or new installation, you get a free estimate and a written quote, with time to think it over.

Questions about a price? Call (941) 778-0773. We're happy to walk you through it.

More detail

Time and parts · Why no phone quotes · Free estimates · Second opinions · VIP savings · Financing · Nights and weekends · Questions

No trip fee or diagnostic fee: you pay for time and parts

Here's how a repair is billed with us. There's no separate trip fee and no separate fee for finding the problem. Most repairs are billed for time and parts: the clock starts when the technician arrives at your home, and the bill is the time the work takes plus the parts it uses, with a minimum charge for the visit. That minimum applies even if you decide not to go ahead with the repair, and we'd rather you hear that here than at the door. Some repairs are flat rate instead. Either way, before any repair starts, the technician tells you what failed and what they expect it to cost, and nothing gets fixed without your OK.

Ask us for our hourly rate. We'll tell you the rate and the minimum charge when you call.

We think time and parts is usually fairer than flat-rate pricing. A flat-rate price has to cover the worst case for that job, whether or not your repair turns out to be the worst case. With time and parts, you pay for what your repair actually took.

Our trucks are stocked, so most repairs are finished the same day we're there. Every repair carries our one-year workmanship warranty.

Why we don't quote repairs over the phone

We understand why you'd ask. When something breaks, you want to know what you're in for. The honest answer is that a symptom isn't a job. "It's not cooling" or "there's no hot water" can come from a part that's quick to replace or from something much bigger, and nobody can tell which from a description on the phone.

Any phone price would be one of two things: a guess that might change once we see the equipment, or a number padded to cover the worst case. Neither is fair to you. So we look first, and you hear the expected cost before we start.

Replacements and new installations: free estimates, written quotes

When a repair doesn't make sense, or you're adding something new, such as a generator, a panel or water filtration, the estimate is free. We look at what you have and put the scope and price in writing before any work is scheduled. Take the proposal, think it over and ask questions. You don't need to decide on the spot.

Our technicians are paid hourly, not on commission. If a repair is the smart move, we'll tell you, even though a replacement would be the bigger sale. Between October 2025 and June 2026, about 9 in 10 of our AC service calls were not followed by a new system from us within 90 days. Weighing an AC repair against a new system? Here's how to decide.

For air conditioning: if a repair visit with us turns into a replacement, we'll review what you've paid us and credit what we fairly can toward the new system. See what an A&E AC replacement includes.

Already have a quote? We'll review it for free

Plenty of people call us holding someone else's number. Whether it's AC, plumbing, electrical or a generator, we'll review another company's quote with you for free. Just call and tell us you'd like a second opinion.

Compare the jobs before comparing the totals. A good quote names the equipment, the supporting work, removal of the old equipment, the permit, the warranties and anything that would cost extra. A vague proposal is a reason to ask questions, not a reason to rush. For AC, here's our full quote checklist.

VIP members pay less on repairs

VIP is our air conditioning maintenance membership. Members get two maintenance visits a year, priority scheduling, no overtime fees on evenings, weekends and holidays, and 10% off all repairs. If you're a member, mention it when you call. Learn about VIP.

Financing

If the timing isn't ideal, we offer financing through the Wells Fargo Home Projects credit card, issued with approved credit by Wells Fargo Bank, N.A. See financing options.

Nights and weekends

Our office is open Monday through Friday, 8 to 5, and we provide emergency service on nights and weekends. After hours, your call goes to our automated on-call system, which our own technicians respond through. After-hours work has its own rate, and you'll hear it first. VIP members don't pay overtime fees.

Common questions

How much is a service call?
There's no separate trip fee or diagnostic fee. Most repairs are billed for the technician's time, starting when they arrive at your home, plus parts, with a minimum charge for the visit; some repairs are flat rate. Ask us for our hourly rate and the minimum, and we'll tell you. The technician gives you the expected cost before starting work.

Why won't you just give me a price over the phone?
Because a symptom isn't a job, and we'd rather not guess. The same problem can be a quick part or a much bigger repair. The technician finds the cause and gives you the expected cost before any work starts.

Is the estimate free?
For a replacement or a new installation, yes, and you get the price in writing before any work starts.

Do you charge more at night or on weekends?
After-hours work has its own rate, and you'll hear it first, before anyone comes out. VIP members don't pay overtime fees.

If I end up replacing my AC, do I still pay for the repair visit?
For air conditioning, we'll review what you've paid us and credit what we fairly can toward the new system.

Can you look at a quote I already have?
Yes, for free, in every department: AC, plumbing, electrical and generators. Call and tell us you'd like a second opinion.

Do you offer financing?
Yes, through the Wells Fargo Home Projects credit card, with approved credit. See financing options.

Talk it through with us

Call and tell us what's going on. Ask us for our hourly rate and the minimum charge, and you'll hear the expected cost before any work starts. Air & Energy has been serving the area since 1983 and has been family-owned by the Moons since 1991. Everyone we send is an A&E employee, and our customers have given us 4.9 stars across 3,200+ Google reviews.

If it can wait, request service online and our office will text or call you, whichever you choose, to set a time. Got this link in a text from us? You can reply to that text. You'll be texting with our automated assistant, an AI system. During office hours, it can connect you with someone in our office, and outside office hours, the automated assistant is there to help.