Every commitment we make to our customers, across every trade. Family-owned by the Moons since 1991. Not private-equity. No corporate owners. Never has been and never will be.
Real reviews from real customers — not curated testimonials. We don’t delete the hard ones. We respond to them
Most home services companies tell you what they do. We'd rather tell you why and how we do it. This is our Simply Better Promise.
The home services industry has changed. Private-equity firms have been buying up local HVAC, plumbing and electrical companies, including familiar names around here, and the name on the truck usually stays the same. Customers often don't find out until the experience changes: more sales pressure, higher prices, less attention.
That's not us. We're a family-owned company that still handles air conditioning, plumbing, electrical and generators under one roof. This page is our standing commitment to the homeowners who hire us — and the standard our own team is held to, every day.
Stewart Moon — second-generation owner — works in the company every day. You'll see him at community events, at Publix, or around town at jobsites. We're not out-of-state investor ownership. We live here, we work here, and we're proud of what we do and the community we do it in.
Air & Energy was founded in 1983 and has been owned by the Moon family since 1991. No private equity. No holding company. No regional service platform routing your call through a call center three states away.
What that means for you:
When you call after hours, your call goes to our automated on-call system, which our own technicians respond through — never an out-of-state call center.
When a job goes sideways, an owner with decision authority gets involved — not a regional service manager with an approval chain.
When we make a pricing call, we’re thinking about whether you’ll still be a customer in 15 years, not quarterly EBITDA targets for investors.
When storm season hits, the people who already count on us come first, because we know what it means to live here.
Many home services companies hold one trade license and subcontract the rest. When you hire them for a generator install, which needs both electrical and gas work, they bring in a second contractor. That means two companies to schedule, two sets of warranty paperwork, and finger-pointing when something fails where their work meets.
We hold all three licenses in-house:
Florida Certified Air Conditioning Contractor
Florida Certified Plumbing Contractor with gas certification
Florida Certified Electrical Contractor
Verify any license in 30 seconds at myfloridalicense.com.
Designations each manufacturer awards to the company, based on its own standards for training, installation quality and customer service.
A designation Trane awards to dealers that meet its standards for customer service, training and expertise. Not every Trane dealer has it.
Kohler Generators’ top residential sales and installation tier.
Kohler’s top service and repair tier. As of September 2026, the only Kohler dealer in Tampa Bay holding both Titanium and Titan.
Most complaints about home services companies trace back to a single decision: who the company sent, and whether that person was qualified to be solving your problem. We made a different set of decisions a long time ago and haven't wavered.
Every person at Air & Energy is:
A W-2 employee. The only outside crews we bring in are for crane lifts and concrete work.
Background-checked before employment.
Drug-tested — pre-employment and through an ongoing random testing program. A technician who can’t pass doesn’t work here.
Factory-trained — ongoing Trane and Kohler training, plus continuing education.
Uniformed, in a marked Air & Energy truck — well-stocked and ready to go.
These aren't aspirational. They're what every Air & Energy job looks like today.
Every permit Florida requires — pulled, inspected, and closed by us. We never ask the homeowner to pull it, and we never skip it to save money.
Current liability insurance, workers’ compensation on every employee, and bonding appropriate to the work. Certificates available on request.
A matched indoor and outdoor system on every AC replacement, as code requires, with the ductwork evaluated. A full electrical load calculation on your home for every generator, as required by code, with the fuel supply checked. No driveway guesses.
Larger jobs, in every trade, are quoted in writing before work starts: what we include and what we don’t. If something changes once we’re into the job, we stop and explain it before going further. A low quote that leaves things out isn’t really low; ours spell out the whole job.
Water heater installs carry a three-year labor warranty, and everything else we do carries a one-year workmanship warranty. Manufacturer coverage on parts and equipment is separate. Simple: if we messed it up, we make it right.
Refrigerant charge, airflow, static pressure, superheat/subcool on AC installs. Load assessment and ATS sizing on generators. Readings and photos on service calls. Five years from now we know how your system was supposed to run.
The install doesn't end when the truck leaves. Here's how we show up after.
If something fails, leaks, or trips shortly after we were there, and it’s our mistake, we fix it. No finger-pointing.
Emergency calls go to our automated on-call system, which our own Air & Energy technicians respond through — not an out-of-state call center. Weekend and after-hours rates disclosed up front.
VIP members get priority scheduling.
Twice-yearly maintenance on HVAC, and once a year on generators. Skipping it can affect warranty coverage, and each visit is our chance to spot wear early. VIP members get priority summer scheduling.
Learn about VIP →
Over the last decade, outside investment has changed home services. The local name may stay on the truck while the incentives underneath it shift toward ticket size, close rate, and rapid growth. It's not a rumor — it's a business model. Neither answer makes a company automatically right or wrong for you, but ownership shapes incentives. You're allowed to just ask who owns the company.
Ticket size, close rate and growth are all measured in quarters. A family-owned company is measuring something else: whether the grandkids will still work here in 2045. That shows up in decisions on borderline warranty claims, technician incentives, 20-year customer relationships, and who picks up the phone when something goes wrong.
We published four "how to choose a contractor" guides — one per trade — not to sell you on us, but to give you a neutral checklist you can take to any estimate, including ours. Every question has a yes answer at Air & Energy. We documented how, page by page.
Licensing, permits, matched systems, ductwork evaluation, warranty structure. The questions any HVAC contractor should be able to answer yes to.
Read checklist →License and gas certification, pipe materials, warranty, real problem-finding. The questions any plumber should be able to answer yes to.
Read checklist →Panel upgrades, insurance-flagged panels, code compliance, surge protection. The questions any electrician should be able to answer yes to.
Read checklist →Sizing, ATS, fuel supply, corrosion, warranty labor coverage. The questions any generator installer should be able to answer yes to.
Read checklist →Every company has good days. The real test is what happens on a bad one — a missed appointment, an install that doesn't run right, a warranty claim that should be covered and isn't getting resolved.
Here is what you do:
1. Call us first at (941) 778-0773. Most issues get resolved on the first call.
2. If it doesn't, ask for Stewart. Stewart Moon is the owner. He gets involved personally when a customer escalates — not a regional service manager, not a ticket queue, not a three-state call center.
3. If you're still not satisfied, tell us directly before you post a review. We'd rather fix the problem than read about it online. Our 4.9 rating across 3,200+ reviews exists because we take this seriously.
Service calls, free replacement estimates or a second opinion on another company's quote — call our Bradenton office Monday through Friday, 8–5, or request service online anytime. For emergencies outside those hours, your call goes to our automated on-call system, which our own technicians respond through. Whoever comes to your door is an Air & Energy employee, in a marked truck.
