Every commitment we make to our customers — in writing, across every trade, on every job. Still family-owned since 1983. Not private-equity. No corporate owners. Never has been and never will be.
Real reviews from real customers — not curated testimonials. We don’t delete the hard ones. We respond to them
Most home services companies tell you what they do. We'd rather tell you why and how we do it. This is our Simply Better Promise.
The home services industry has changed. Private-equity platforms bought most of our local competitors — and often the names on the trucks stay the same, so customers don't know until they feel the difference: high-pressure sales, higher prices, worse service.
That's not us. We're one of the last family-owned multi-trade home services companies in Manatee County. This page is our standing commitment to the homeowners who hire us — and the standard our own team is held to, every day.
Stewart Moon — second-generation owner — works in the company every day. You'll see him at community events, at Publix, or around town at jobsites. We're not out-of-state investor ownership. We live here, we work here, and we're proud of what we do and the community we do it in.
Air & Energy was founded by the Moon family in 1983. Still owned by the same family. No private equity. No holding company. No regional service platform routing your call through a call center three states away.
What that means for you:
When you call after hours, an automated system takes it and our own on-call technician calls you back — never an out-of-state call center.
When a job goes sideways, an owner with decision authority gets involved — not a regional service manager with an approval chain.
When we make a pricing call, we’re thinking about whether you’ll still be a customer in 15 years, not quarterly EBITDA targets for investors.
When storm season hits, customers get priority. Always — because we know what it means to live here.
Most home services companies in Manatee County hold one trade license and subcontract the rest. When you hire them for a generator install — which requires both electrical and gas work — they coordinate with a second contractor. Two permits. Two schedules. Two warranties. Finger-pointing when something fails at the interface.
We hold all three licenses in-house:
Florida Certified Air Conditioning Contractor
Florida Certified Plumbing Contractor with gas certification
Florida Certified Electrical Contractor
Verify any license in 30 seconds at myfloridalicense.com.
The highest tier each manufacturer offers. All three require ongoing training, customer-satisfaction benchmarks, and annual renewal.
Trane’s top residential dealer tier. We’ve held the designation for decades — not all Trane dealers have it.
Kohler Generators’ top residential sales and installation tier.
Kohler’s top service and repair tier. As of August 2026, the only Kohler dealer in Tampa Bay holding both Titanium and Titan.
Most complaints about home services companies trace back to a single decision: who the company sent, and whether that person was qualified to be solving your problem. We made a different set of decisions a long time ago and haven't wavered.
Every person at Air & Energy is:
A W-2 employee. No subcontractors on installs. Ever.
Background-checked before employment.
Drug-tested — pre-employment and through an ongoing random testing program. A technician who can’t pass doesn’t work here.
Factory-trained — Trane Comfort Specialist training, Kohler Titanium dealer training, ongoing continuing education.
Uniformed, in a marked Air & Energy truck — well-stocked and ready to go.
These aren't aspirational. They're what every Air & Energy job looks like today.
Every permit Florida requires — pulled, inspected, and closed by us. We never ask the homeowner to pull it, and we never skip it to save money.
Current liability insurance, workers’ compensation on every employee, and bonding appropriate to the work. Certificates available on request.
Sizing + ductwork evaluation on AC replacements. Formal NEC Article 220 load calculation on panel upgrades. Documented load assessment and fuel-supply verification on generators. No driveway guesses.
Clear and easy to understand — what we include, what we don’t. No hidden fees or surprise change orders. Low quotes are almost never actually low. Ours are complete.
We guarantee our workmanship for one year on everything we do. Simple: if we messed it up, we make it right. Old-fashioned — but it works.
Refrigerant charge, airflow, static pressure, superheat/subcool on AC installs. Load assessment and ATS sizing on generators. Readings and photos on service calls. Five years from now we know how your system was supposed to run.
The install doesn't end when the truck leaves. Here's how we show up after.
If something fails, leaks, or trips shortly after we were there — and it’s our mistake — we fix it. No diagnostic fee. No finger-pointing.
Emergency calls go to on-call Air & Energy technicians — not an out-of-state call center. Weekend and after-hours rates disclosed up front.
Existing customers get priority over new prospects. Generator maintenance members get called first. Our call order doesn’t vary with storm severity.
Twice-yearly maintenance on HVAC, annual on generators — skipping it shortens equipment life and can affect warranty coverage. VIP members get priority summer scheduling.
Learn about VIP →
Over the last decade, outside investment has changed home services. The local name may stay on the truck while the incentives underneath it shift toward ticket size, close rate, and rapid growth. It's not a rumor — it's a business model. Neither answer makes a company automatically right or wrong for you, but ownership shapes incentives. You're allowed to just ask who owns the company.
Ticket size, close rate and growth are all measured in quarters. A family-owned company is measuring something else: whether the grandkids will still work here in 2045. That shows up in decisions on borderline warranty claims, technician incentives, 20-year customer relationships, and who picks up the phone when something goes wrong.
We published four "how to choose a contractor" guides — one per trade — not to sell you on us, but to give you a neutral checklist you can take to any estimate, including ours. Every question has a yes answer at Air & Energy. We documented how, page by page.
Licensing, sizing discipline, ductwork evaluation, warranty structure. The questions any HVAC contractor should be able to answer yes to.
Read checklist →License and gas certification, pipe materials, warranty, real problem-finding. The questions any plumber should be able to answer yes to.
Read checklist →Panel upgrades, insurance-flagged panels, code compliance, surge protection. The questions any electrician should be able to answer yes to.
Read checklist →Sizing, ATS, fuel supply, corrosion, warranty labor coverage. The questions any generator installer should be able to answer yes to.
Read checklist →Every company has good days. The real test is what happens on a bad one — a missed appointment, an install that doesn't run right, a warranty claim that should be covered and isn't getting resolved.
Here is what you do:
1. Call us first at (941) 778-0773. Most issues get resolved on the first call.
2. If it doesn't, ask for Stewart. Stewart Moon is the owner. He gets involved personally when a customer escalates — not a regional service manager, not a ticket queue, not a three-state call center.
3. If you're still not satisfied, tell us directly before you post a review. We'd rather fix the problem than read about it online. Our 4.9 rating across 3,100+ reviews exists because we take this seriously.
Service calls, replacement estimates, or a second opinion — call our Bradenton office Monday through Friday, 8–5, or schedule online anytime. For emergencies outside those hours, an automated system takes the call and our on-call team responds. A licensed Air & Energy technician arrives in a marked truck.
