Before Your AC Visit: What to Have Ready

Before we arrive

• Clear access to the air handler and outdoor condenser. Move stored items, patio furniture, or landscaping gear blocking either unit. If the air handler is in a closet or attic, open the path to it.
• Note the symptoms and when they happen. Short cycling, weak airflow, warm air, a strange noise or smell, a room that won't cool — and whether it shows up at a certain time of day or after the system's been running a while.
• Mention anything that changed recently. A new thermostat setting or schedule, recent work on the house, or a storm or power outage just before the trouble started.
• Secure pets. Outdoor units and open panels aren't a place for curious dogs or cats.
• Watch for our text. We text you when the technician is on the way. Whether someone needs to be home depends on the job; the office will tell you when you book.

What happens during the visit

Your technician diagnoses the system and explains what's actually wrong in plain terms. You get options and pricing before any repair starts — nothing gets fixed without your sign-off.

Most repairs are done same-day, since the trucks carry common parts. Some repairs are priced at a flat rate, but we prefer time-and-materials wherever it fits, so you pay for the time and parts the job actually took. There's no separate trip or diagnostic fee, and a repair visit has a minimum charge; here's how we price our work. If you need to change your appointment, call our office.

What to have handy

• System age, if you know it — a rough estimate helps.
• Warranty or maintenance records, if they're within reach. If we've serviced it before, we already have that history.
• Preferred payment method. You can pay by phone, or online through the payment link we send you. Financing is available through Wells Fargo if you'd rather spread out a larger repair or replacement.

We work on all makes and models, not just what we install. Air & Energy is a Trane Comfort Specialist — a dealer designation Trane awards the company — and a Florida Certified Air Conditioning Contractor, license CAC1817161.

After the visit

If it was maintenance, you'll know what was checked and anything worth watching before the technician leaves, and it stays on file. If it was a repair, you'll know what was done and what it cost.

If something's not sitting right afterward, call the same number. Our office answers Monday through Friday, 8 to 5. Nights and weekends, your call goes to our automated on-call system, which our own technicians respond through.

Questions before your visit, or ready to get on the schedule? Call (941) 778-0773 or schedule online.